Safety & HCM Post

Disobedient Checkout Clerk Keeps Her Job but Gets 4-Month Suspension

Customers first, management second. For 9 years, a supermarket clerk followed this philosophy in delivering what the company acknowledged was outstanding service, despite breaking company rules along the way. But when she gave a customer a free case of soda pop in deliberate defiance of her supervisor’s direct order and then left her till without authorization, the store fired her for violating its zero tolerance anti-theft policy. Although it wasn’t exactly theft, flouting company policies and copping a defiant attitude was a serious offence warranting a 4-month suspension, the arbitrator ruled [Calgary Co-operative Association Limited v Union Of Calgary Employees, 2018 CanLII 82318 (AB GAA), Aug. 12, 2018].

Bongarde Editorial

Bongarde Editorial

Leave Comment

Sign up to our FREE Safety & HCM newsletter