Air Canada imposed a series of collective disciplinary penalties against a flight attendant for missing flights and not having his manual in order when he did show up. But the problems continued and the attendant was fired. The union cried foul, claiming that the attendant had learned his lessons and that the violations were harmless since another attendant was available to replace him when he missed flights. But the arbitrator said there was no evidence of remorse and that the violations were not harmless. “The system relies on flight attendants” coming to work when scheduled and showing up with their manuals up to date given the important emergency safety information they contain [Air Canada v CUPE, Air Canada Component, 2018 CanLII 39853 (CA LA), May 7, 2018].